Cant Use PRO after 8 queries only
S
Shaikat Hossain
I have utilized only 8 queries in Claude Opus after subscribing to Merlin Pro. After that the account si showing Usage exceeded. I have sent email more than 4 times for last 2 days. I forwarded the below email. Refund me please
Dear Merlin Support Team,
I am writing to request a refund for my recently purchased Merlin Pro annual subscription under the HY2 promotional offer.
I purchased the subscription expecting meaningful access to Merlin's advertised AI models. However, after using Claude Opus for only around 10 queries, I received a message stating that I had already exhausted my monthly Merlin Queries and would have to wait until the next month or purchase a top-up.
This was quite disappointing and not what I expected from a Pro subscription. The promotional price may be discounted, but the extremely limited usage makes the subscription unsuitable for my intended use.
I could not find a clear refund option in my account. Therefore, I kindly request that you cancel my subscription and provide a full refund of the amount charged (USD 24).
I would appreciate your consideration and a prompt resolution.
Regards,
Shaikat Hossain
Pedro Martins
We had the exact same really bad experience with Merlin Pro. I subscribed under the HY2 offer expecting proper access to all the LLM's models available on the platform, and right in the middle of a project they suddenly blocked me with a message saying I had “reached my limit for this month” and had “run out of queries”… after using only around 8–10.
This completely disrupted my work and makes the subscription useless for what I need. We need Merlin's support and hope to receive proper response.
We want our subscription cancelled and a full refund of the USD 24. The service delivered is nowhere near what was advertised.
Pedro Martins