Enable the functionality in Merlin.ai to assist with customer support emails in Gmail, focusing on responding to similar emails efficiently. Users could create pre-defined response templates categorized by topics (e.g., for an app company, responses about a specific bug: informing that the issue is being addressed or providing a workaround). When selecting a suitable template from a prepared list, Merlin would automatically adapt the message to fit the context of the user's inquiry, making support communication faster and more personalized.

Compared to services like Typedesk.com, which provide fixed, pre-written responses, Merlin would stand out by dynamically customizing the selected templates based on each customer's specific question or context, offering both speed and precision in support replies.