Feature Requests

After subscribing to you promo of 1 year the account show its already I subscribe but I cant access the pro models in my PC web version but I can access to my mobile phone web version... so im seeking a refund and I already send a requst on the support mail.

I am fully disappointed for the pro version. Within few questions my quata got exhausted, I feel like official claude free version is better than this, really official claude and gpt is better than and have longer credits in free version comparing to your pro. All ads are talk only not real.

Dear Merlin AI Support Team, I am writing to formally express my disappointment with the level of customer support I have received regarding my subscription. I purchased a Merlin AI annual subscription and, within just 1 day of the purchase, I raised a support ticket requesting cancellation of the subscription. Since then, I have attempted to contact your support team several times, but I have not received an adequate response or a clear resolution to my request. I find this approach highly disappointing and unprofessional. When a customer raises a cancellation or refund-related request shortly after making a purchase, the matter should be handled promptly and transparently. Unfortunately, the lack of communication and follow-up from your support team has left me without any clarity regarding the status of my request. I understand that support teams may receive a large number of requests, but prolonged silence after multiple follow-ups is not an acceptable standard of customer service. Customers should not have to repeatedly chase a company for a response regarding their own account and payment. I therefore request that you: Review my cancellation request immediately. Confirm the current status of my subscription. Process the cancellation and applicable refund according to your refund policy. Provide me with written confirmation once the cancellation/refund has been completed. I hope Merlin AI will take this matter seriously and improve its customer-support process so that customers receive timely responses and proper assistance. I look forward to receiving a prompt response and resolution. Transaction Date : 15 Sep 2026 Type : Debit Amount : ₹2,293.32 Description : ECOM 601062 MERLIN \ Your company is fraud. You are just collecting the payment from the users via selling fake AI products.

“Conversation-generated file downloads return [blocked] to .xlsx and .zip. The file exists in the sandbox, but the attachment is not released through the interface. I request verification of the download/attachment policy and the generated file endpoint.”

ChatGPT (developed by OpenAI) has a much larger file and text processing capacity because it runs on massive cloud server networks with larger memory limits (context windows). While Merlin AI is a third-party application built on top of models like ChatGPT, it sets its own lower file size limits (like 49 MB) my work need more MB then 49 to save on computing costs and prevent their system from slowing down. I cant even uplost my work.

Switch/toggle to show all older cheaper models for advance user or for people who want to use models like deepseek r1, gemini 2.5 or any other specific models for roleplaying/prose writing purposes

I have utilized only 8 queries in Claude Opus after subscribing to Merlin Pro. After that the account si showing Usage exceeded. I have sent email more than 4 times for last 2 days. I forwarded the below email. Refund me please Dear Merlin Support Team, I am writing to request a refund for my recently purchased Merlin Pro annual subscription under the HY2 promotional offer. I purchased the subscription expecting meaningful access to Merlin's advertised AI models. However, after using Claude Opus for only around 10 queries, I received a message stating that I had already exhausted my monthly Merlin Queries and would have to wait until the next month or purchase a top-up. This was quite disappointing and not what I expected from a Pro subscription. The promotional price may be discounted, but the extremely limited usage makes the subscription unsuitable for my intended use. I could not find a clear refund option in my account. Therefore, I kindly request that you cancel my subscription and provide a full refund of the amount charged (BDT 3,051.93). I would appreciate your consideration and a prompt resolution. Regards, Shaikat Hossain

Instructions aren't being followed even after several attempts, and there is real confusion regarding their execution. I am a paying user, and this is unacceptable.

I have utilized only 8 queries in Claude Opus after subscribing to Merlin Pro. After that the account si showing Usage exceeded. I have sent email more than 4 times for last 2 days. I forwarded the below email. Refund me please Dear Merlin Support Team, I am writing to request a refund for my recently purchased Merlin Pro annual subscription under the HY2 promotional offer. I purchased the subscription expecting meaningful access to Merlin's advertised AI models. However, after using Claude Opus for only around 10 queries, I received a message stating that I had already exhausted my monthly Merlin Queries and would have to wait until the next month or purchase a top-up. This was quite disappointing and not what I expected from a Pro subscription. The promotional price may be discounted, but the extremely limited usage makes the subscription unsuitable for my intended use. I could not find a clear refund option in my account. Therefore, I kindly request that you cancel my subscription and provide a full refund of the amount charged (BDT 3,051.93). I would appreciate your consideration and a prompt resolution. Regards, Shaikat Hossain