First they limit the conversation on "Pornography" chats, pottentially to exclude a large base of users that using it for writing some novels and some NSFW chats. Just a little trigger would straight cut out the conversation and will no longer generate anything.

Then they figure that isnt enough with so many users doing different thing, then they decide to put limitations here and there to excludes another big chunk of customer.

And third they are moving on to this "fair usage" policy. Btw I am not going to renew with them and trying to fends off new customer that pottentially wants to buy from them.

Hey Folks, first of all, we are sorry for all the inconveniences that you all are facing. We understand the pain, and its been hard for us too. We want to give unlimited everything, we ourselves want to use AI in that way. But as we are trying to make Merlin more and more powerful, with better models (all top models are thinking models now). AI has gone through a curve that things are more expensive now verses 6 months back.

The fair use limits that were untouchable 6 months back, are now much more reachable due to better models and agentic chat, that tries to understand userstand user query and answer that. We have pushed a change to increase the daily fair use limits, and we hope that should alleviate some of the issues. We are always trying to give the best service possible at all times and it gives us no joy when users face issues in their day to day work.

endu Why? Why? Why???? Why are you moved on this way to communicate with your customers.

First the the big desaster with the discounted PRO Plans where you just took the "Pro" from plans - afterwards (yes you mentioned in th contract that you are allowed to do... but month after we see, this is more a common business move from your side).

the daily limits / monthly limits are fully unclear - for everyone.

Also the way how you communicate new update massivly .. from here on the feedback webpage, to the inapp notification, currently no idea how you communicate it.

IF YOU DO NOT WANT THAT CUSTOMER USE THIS TOOL - that is oky .. but just be more open here. There are many other competitors which maybe has another focus in product strategie, but also another mindset how to handle customers.

sorry, you are nearly to loose one of a real merlinAI fanboy over the last month... sorry to say. Hope you will come back on track within the next weeks, otherwise I will leave merlin and not expand.

I also expect Merlin to honor the terms of the subscription as sold—nothing more, nothing less!!!

Please stop ignoring the customers voice!

Best regards

endu You may review the credit system which is transparent. It creates a sense of deficiency and usually seen negative by the users (as studies show). This is the reason why Sora credit based usage was removed.

An alternate pragmatic approach would be what Merlin does the best.

Rather than a fixed daily quota, keep it dynamic based on the collective usage by the users (backend). Limiting models and rationing especially expensive models during cumulative high traffic. You may stay transparent about this collective traffic (green yellow amber) so that users know the status of usage. Of course you can keep the upper limit for daily and monthly (to check for abuse).

You have sufficient user data to analyze it and find the sweet spot. A win-win.

At the very least, unlimited plan in fair use should be similar to simply have a daily limit, but remove the monthly limit.

It restrict user to fair use while following the contract of "unlimited queries"

I concur. I complained via support ticket and was provided with a wishy washy explanation and a very confusing explanation about their token use that has nothing to do with me as a customer. I no longer get what I paid for and most of the time resort back to chatgpt. Thanks for posting this. It reminded me to write a very honest review on a review site. Totally unacceptable of this company.

Whilst I think MerlinAI has come a long way in terms of usability and practicality, I do agree with you. If i go to my subscription setting, it does say I am a pro user with unlimited queries which is no longer the case.

The usual defense is, it costs a lot, we still need to make a profile and read our terms. Whilst yes, you should read the terms when signing up with such things as AI aggregates, it does feel like i eat up through "credit" or your fair use limit quicker than before.

If you guys reject adding more varied models to the service, onky stick with big names but then lower the user's usage, how is the user winning? Other services like Merlin, which I won't name offer a more detailed and comprehensive approach to what usage limits is, whilst we are still stuck with a percentage bar.

For the price, i do want to consider elsewhere, and the thread OP does make a point saying thr whole usage thing changed mid contract without warning to the users.

Please be more open. Stop telling us you are working on it and making it clearer. Make a community post, or send an email out where you explain the new terms of use. If there are inequalities between plans (as you said in the past, the cheaper or promotional pro plans have lower limits but are still called pro) state them. Change the progress bar. As a pro user you can see credit cost to send a message to a LLM, but then it gets converted to percentages.

Your product is good. The UI is good, but the terms are still hazy to even long term users and it feels you guys have been using the "we are working on it" excuse for a little bit too long.

so i'm not crazy, i went from 1500 credits to 200 credits in one evening by itself. Wahts happening ?

I noticed the same thing

Many have complained in regards to that, they never respond to these, most of the time it'll eventually be closed of.

I bet you, the only thing they're gonna say is that they're doing business, not a charity and would simply say to just ask for refund if you're unsatisfied with the service