Refund not yet received after 30 days
S
Shaikat Hossain
Dear Merlin Support Team,
This is the 4th time I am writing to you for my refund. I purchased the Merlin AI Pro one month ago and was disappointed on the first day, as after 8 queries, all the tokens were used up. On the same day, I requested to cancel my subscription and asked for a refund. On the 3rd day, I received an email acknowledging your request for a refund. However, one month has passed, and I still haven't received my refund. Can you please explain?
Please take this matter seriously and issue the refund immediately.
Regards,
Shaikat Hossain
h
hiren gajjar
Very Poor After-Sales Service and Customer Support
I am extremely disappointed with the after-sales service and customer support. The company does not appear to take client concerns seriously. Despite contacting them multiple times over the past 4–5 days, I have not received a proper response or a satisfactory resolution to my issue.
It feels like the priority is to collect payment from customers, while providing adequate support after the sale is being overlooked. Customers expect timely communication, proper follow-up, and effective solutions when they face an issue.
I understand that technical or service-related problems can occur, but the way a company handles such situations is equally important. Unfortunately, my experience so far has been very disappointing.
I hope the company improves its customer support and after-sales service and starts giving genuine attention to customer concerns rather than leaving them unanswered.