Can i get my money Back?
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real cleanecs
I have Merlin Pro and it is crap. One manuscript summarized. One comparison of Chapter 1 and chapter 1 that was edited outside of Merlin, three 5-second videos using a simple prompt. And I've already used up 2 million tokens. Now I have to wait 4 weeks and 1 day to use this crap again. Each video claimed I used 600 tokens per video so where did the rest of the tokens go?
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hiren gajjar
Very Poor After-Sales Service and Customer Support
I am extremely disappointed with the after-sales service and customer support. The company does not appear to take client concerns seriously. Despite contacting them multiple times over the past 4–5 days, I have not received a proper response or a satisfactory resolution to my issue.
It feels like the priority is to collect payment from customers, while providing adequate support after the sale is being overlooked. Customers expect timely communication, proper follow-up, and effective solutions when they face an issue.
I understand that technical or service-related problems can occur, but the way a company handles such situations is equally important. Unfortunately, my experience so far has been very disappointing.
I hope the company improves its customer support and after-sales service and starts giving genuine attention to customer concerns rather than leaving them unanswered.