A Fraud: No Response to Emails, Pro Plan Is Useless
under review
S
Sandeep
@Merlin team: I've emailed and trying to reach the support team and got ZERO response. Not one reply.
I paid for Merlin Pro, and it's not worth it at all. limits hit too fast / features don't work / answers are poor. You take customers' money and then disappear when we need help.
This is my final warning. I want a full refund within 48 hours. If I don't get a reply, I will file a chargeback, register a complaint with the National Consumer Helpline, and take legal action in consumer court.
Respond now. Anyone else facing the same problem with Merlin, comment below.
S
Shubhankit Jain
updated the status to
under review
Hi Sandeep,
We're sorry you haven't heard back from us, and we understand how frustrating that is. We want to fix this for you.
Please email support@getmerlin.in with these details so we can find your account and emails:
- The email address on your Merlin account
- The date of your Pro purchase and the transaction or receipt ID (a screenshot of the charge works too)
- The payment method you used (for example, the card's last 4 digits or PayPal)
- A short description of what went wrong: which limits you hit, which features didn't work, and examples of poor answers if you have them
Please also include the dates you emailed us before, so we can check why those messages weren't answered. Once we have these details, our team will review your account and your refund request and get back to you.
Best regards, Team Merlin