CRITICAL BUG: Canceled subscription still spam-charging debit card (Conflicting UI status)
complete
kamranbabar16
There is a massive bug with your billing UI that is causing unauthorized charges and is about to get my bank account permanently blocked.
I already canceled my subscription, but your backend is stuck in a loop and keeps trying to charge my debit card every single day. You can see the 5 failed attempts from the last 5 days in the attached Screenshot_SadaPay.png.
When I look at my dashboard, the UI completely contradicts itself. It clearly says "You are not subscribed," but right next to it, there is a badge saying "Renews in 17 hours" (look at the attached Screenshot (2).png). This ghost timer is obviously what is triggering the daily charge attempts.
To make it worse, there is literally zero option anywhere in the account settings for me to manually remove my saved card details to stop this.
If your system tries to charge my card even one more time, my bank account is going to be permanently restricted by my bank's fraud system. I really need a dev to step in, fix this UI glitch, and wipe my card from your backend IMMEDIATELY.
Photo Viewer
View photos in a modal
Milind Mishra
updated the status to
complete
Hey, the “Renews in 17 hours” message refers to your query allowance resetting, not to a subscription renewal. Your dashboard correctly shows that you are not subscribed.
Since you’ve already canceled, there is no active subscription on your account. Billing retries related to the previous payment attempt should stop automatically under the smart retry system, so this does not indicate a problem with the subscription system itself.