I paid US$24.00 for the special offer at 18/09/2026 GMT+7, but I have not received a payment receipt, and my account still does not have access to the Pro plan.

Expected result: The payment should be reflected in my account, a receipt should be issued, and Pro access should be activated.

Actual result: Despite being charged, I have not received a receipt and cannot access Pro features.

Please investigate the payment and activate my Pro subscription, or issue a refund if the offer cannot be applied.